Shipping Policy

At USMMOKE, we take care to prepare every order accurately and provide clear shipping updates from payment confirmation through delivery.

Shipping Area

We currently ship only to eligible addresses within the United States. We do not currently offer international shipping.

Customers are responsible for confirming that they are legally permitted to purchase and receive the products in their state or local jurisdiction. We may refuse or cancel an order when delivery is unavailable or legally restricted.

Order Processing

Orders are typically processed within 1 business day after payment confirmation. Each order is checked before dispatch to help ensure that the correct products and quantities are shipped.

Orders placed on weekends or public holidays may begin processing on the next business day. Processing may take longer during periods of unusually high order volume or when additional order verification is required.

Shipping Cost

Standard shipping is free for eligible orders delivered within the United States. Any available expedited or special delivery option and its applicable charge, if offered, will be clearly displayed at checkout before payment.

Estimated Delivery

After dispatch, delivery typically takes 3–5 business days.

This is an estimate rather than a guaranteed delivery date. Delivery time may vary because of:

• The destination and selected shipping service
• Carrier operations or seasonal demand
• Weather conditions
• Incorrect or incomplete delivery information
• Legal, safety, or carrier restrictions
• Other circumstances outside our reasonable control

Tracking Your Order

Tracking information will be sent to the email address provided during checkout when it becomes available.

Registered customers may also view available order updates under My Account → Orders. Customers may use our Tracking Order page when the required order information is available.

Please allow some time for the carrier’s tracking system to update after a shipping label has been created.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an address correction is required, contact customer support as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Delivery and Carrier Updates

A tracking status marked “Delivered” is based on information supplied by the shipping carrier. If tracking shows that an order was delivered but it cannot be located, please:

• Check the delivery area, mailbox, front desk, reception, or parcel locker
• Ask household members or neighbors whether they accepted the package
• Contact the carrier using the tracking number
• Contact USMMOKE Customer Support if further assistance is required

Delayed, Lost, or Damaged Shipments

If an order is significantly delayed, appears to be lost, or arrives damaged, contact customer support and provide:

• Your order number
• The email address used during checkout
• The tracking number, if available
• A clear description of the issue
• Clear photos of visible damage, when applicable

We will review the available order and carrier information and explain the appropriate next steps.

Returned or Undeliverable Packages

A package may be returned to the sender when the delivery address is incomplete, incorrect, refused, or considered undeliverable by the carrier.

If this occurs, contact customer support. Available reshipment or refund options will be reviewed according to the circumstances of the order and our Return Policy. Additional carrier or reshipment costs caused by an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Customer Support

For questions about shipping, tracking, or delivery, contact us:

Email: [email protected]
Phone: +1 (951) 357-4981

When contacting us about an existing order, include your order number so we can assist you efficiently.